# Manual - Como mandar cargas para os PDVs

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<span style="font-size: 12.0pt; line-height: 115%; font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';">Módulo</span><span style="mso-spacerun: yes;"> </span><span style="font-size: 2.0pt; line-height: 115%; font-family: 'Lexend Light'; mso-fareast-font-family: 'Lexend Light'; mso-bidi-font-family: 'Lexend Light';"><span style="mso-spacerun: yes;"> </span></span><span style="font-size: 12.0pt; line-height: 115%;">OP</span>

<span style="font-size: 12.0pt; line-height: 115%; font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';">Rotina</span><span style="mso-spacerun: yes;"> </span><span style="font-size: 2.0pt; line-height: 115%; font-family: 'Lexend Light'; mso-fareast-font-family: 'Lexend Light'; mso-bidi-font-family: 'Lexend Light';"><span style="mso-spacerun: yes;"> </span></span><span style="font-size: 12.0pt; line-height: 115%;">Como mandar cargas para os PDVs<span style="mso-spacerun: yes;"> </span></span><span style="font-family: 'Lexend Light'; mso-fareast-font-family: 'Lexend Light'; mso-bidi-font-family: 'Lexend Light';"><span style="mso-spacerun: yes;"> </span></span><span style="font-size: 12.0pt; line-height: 115%; font-family: 'Lexend Light'; mso-fareast-font-family: 'Lexend Light'; mso-bidi-font-family: 'Lexend Light';"><span style="mso-spacerun: yes;"> </span></span><span style="mso-spacerun: yes;"> </span>

<span style="font-size: 12.0pt; line-height: 115%; font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';">Autor</span><span style="font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';"><span style="mso-spacerun: yes;"> </span></span><span style="font-size: 2.0pt; line-height: 115%; font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';"><span style="mso-spacerun: yes;"> </span></span><span style="font-size: 12.0pt; line-height: 115%; color: #546e7a;">Carolina Félix</span>

<span style="font-size: 12.0pt; line-height: 115%; font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';">Data / Versão:</span><span style="font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';"> </span><span style="font-size: 12.0pt; line-height: 115%;">11/02</span><span style="font-size: 12.0pt; line-height: 115%; font-family: 'Lexend Light'; mso-fareast-font-family: 'Lexend Light'; mso-bidi-font-family: 'Lexend Light';">/2026</span><span style="font-family: Lexend; mso-fareast-font-family: Lexend; mso-bidi-font-family: Lexend;"> </span>

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<span style="font-size: 14.0pt; line-height: 115%; font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';"><span style="mso-spacerun: yes;"> </span></span><span style="font-size: 3.0pt; line-height: 115%; font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';"><span style="mso-spacerun: yes;"> </span></span><span style="font-size: 14.0pt; line-height: 115%; font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';">CAMINHO</span>

<span style="font-size: 15.0pt; line-height: 115%; font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';"> </span>

<span style="font-size: 14.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold'; color: blue;"><span style="mso-spacerun: yes;"> </span>OP &gt; Frente de Loja &gt; Sincronização de PDVs/Supervisores</span><span style="font-size: 15.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold'; color: blue;"> </span>

[![image.png](https://bc.avancoinfo.com.br/uploads/images/gallery/2026-07/scaled-1680-/FTrimage.png)](https://bc.avancoinfo.com.br/uploads/images/gallery/2026-07/FTrimage.png)

<span style="font-size: 3.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold'; color: blue; mso-no-proof: yes;">  
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<span style="font-size: 4.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold'; color: blue;"> </span>

<span style="font-size: 14.0pt; line-height: 115%; font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';"><span style="mso-spacerun: yes;"> </span></span><span style="font-size: 7.0pt; line-height: 115%; font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';"><span style="mso-spacerun: yes;"> </span></span><span style="font-size: 14.0pt; line-height: 115%; font-family: 'Lexend Black'; mso-fareast-font-family: 'Lexend Black'; mso-bidi-font-family: 'Lexend Black';">O QUE É </span>

O **Manual de como dar carga para os PDV** é um guia que orienta o envio de cargas do sistema para os caixas (PDVs), permitindo atualizar informações como produtos, preços, promoções, configurações e demais dados necessários para o funcionamento do ponto de venda.<span style="mso-spacerun: yes;"> </span>

<span style="font-size: 12.0pt; line-height: 115%;"> </span>

<span style="font-size: 2.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold';"><span style="mso-spacerun: yes;"> </span></span><span style="font-size: 14.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold';">PASSO A PASSO </span>

## <a name="_dw3s1fmtaioe"></a><span style="font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">1. Selecionar o sistema do PDV</span>

*<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">Escolha qual é o sistema utilizado no caixa:</span>*

<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">•<span style="mso-tab-count: 1;"> </span>Windows</span>

<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">•<span style="mso-tab-count: 1;"> </span>Linux</span>

## <a name="_9omqllw7865e"></a><span style="font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">2. Definir o que será enviado</span>

*<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">Marque as opções conforme a necessidade:</span>*

<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">•<span style="mso-tab-count: 1;"> </span>Produtos</span>

<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">•<span style="mso-tab-count: 1;"> </span>Clube de Desconto</span>

<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">•<span style="mso-tab-count: 1;"> </span>Clientes</span>

<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">•<span style="mso-tab-count: 1;"> </span>Somente produtos específicos</span>

<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';"> </span>

<span style="font-size: 14.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold';">Status do Agente</span>

*<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend Medium'; mso-fareast-font-family: 'Lexend Medium'; mso-bidi-font-family: 'Lexend Medium';"><span style="mso-spacerun: yes;"> </span>Indica se o caixa está disponível para receber cargas:</span>*

<span style="font-size: 7.0pt; line-height: 115%; font-family: 'Lexend Medium'; mso-fareast-font-family: 'Lexend Medium'; mso-bidi-font-family: 'Lexend Medium';"> </span>

<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">•<span style="mso-tab-count: 1;"> </span>Vermelho: </span><span style="font-size: 13.0pt; line-height: 115%; font-family: Lexend; mso-fareast-font-family: Lexend; mso-bidi-font-family: Lexend;">o agente não está disponível para receber cargas.</span>

<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">•<span style="mso-tab-count: 1;"> </span>Verde: </span><span style="font-size: 13.0pt; line-height: 115%; font-family: Lexend; mso-fareast-font-family: Lexend; mso-bidi-font-family: Lexend;">o agente está online e apto a receber cargas.</span>

<span style="font-size: 13.0pt; line-height: 115%; font-family: Lexend; mso-fareast-font-family: Lexend; mso-bidi-font-family: Lexend;"> </span>

<span style="font-size: 14.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold';">Status de Exportação</span>

*<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend Medium'; mso-fareast-font-family: 'Lexend Medium'; mso-bidi-font-family: 'Lexend Medium';"><span style="mso-spacerun: yes;"> </span>Indica a situação da carga enviada:</span>*

<span style="font-size: 7.0pt; line-height: 115%; font-family: 'Lexend Medium'; mso-fareast-font-family: 'Lexend Medium'; mso-bidi-font-family: 'Lexend Medium';"> </span>

<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">•<span style="mso-tab-count: 1;"> </span> <span style="color: #f1c232;">Amarelo</span>: </span><span style="font-size: 13.0pt; line-height: 115%; font-family: Lexend; mso-fareast-font-family: Lexend; mso-bidi-font-family: Lexend;">a carga está disponível no caixa aguardando importação pelo agente.</span>

<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">•<span style="mso-tab-count: 1;"> </span> <span style="color: #6aa84f;">Verde</span>: </span><span style="font-size: 13.0pt; line-height: 115%; font-family: Lexend; mso-fareast-font-family: Lexend; mso-bidi-font-family: Lexend;">a carga já foi importada e está funcionando corretamente no caixa.</span>

[![image.png](https://bc.avancoinfo.com.br/uploads/images/gallery/2026-07/scaled-1680-/frRimage.png)](https://bc.avancoinfo.com.br/uploads/images/gallery/2026-07/frRimage.png)

<span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold'; mso-no-proof: yes;">  
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<span style="font-size: 10.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold';"> </span>

<span style="font-size: 12.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold';"><span style="mso-spacerun: yes;"> </span></span><span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold';">OBSERVAÇÕES IMPORTANTES</span>

<span style="font-size: 4.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold';"> </span><span style="font-size: 13.0pt; line-height: 115%; font-family: 'Lexend ExtraBold'; mso-fareast-font-family: 'Lexend ExtraBold'; mso-bidi-font-family: 'Lexend ExtraBold';"> </span>

<span style="font-size: 12.0pt; line-height: 200%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';"><span style="mso-list: Ignore;">●<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span style="font-size: 12.0pt; line-height: 200%; font-family: 'Lexend SemiBold'; mso-fareast-font-family: 'Lexend SemiBold'; mso-bidi-font-family: 'Lexend SemiBold';">Após o envio, deve-se acompanhar o **Status de Exportação**: **amarelo** indica que a carga foi enviada e está aguardando importação pelo agente no caixa, enquanto **verde** confirma que a carga foi importada com sucesso e já está em funcionamento no PDV. </span>